Returns & Exchanges
At London Grillz, we pride ourselves on precision craftsmanship; however, due to the custom nature of dental jewelry, returns are only accepted for non-custom items within 14 days of delivery. All custom-fitted grillz are final sale unless a manufacturing defect is present upon arrival.
Initiate Your Request
Contact our support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the unworn item in its original luxury packaging, ensuring all security tags and authenticity certificates are included.
Secure Shipping
Affix the provided return label to your package and drop it off at any authorized courier location using a tracked service.
Quality Inspection
Once received, our master jewelers will inspect the piece for wear before approving your refund or exchange to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing